A major independent packaging solutions provider, operating across multiple manufacturing and warehousing sites, sought to bolster stakeholder assurance and safeguard operations against unplanned disruptions. The client required a robust Business Continuity Plan (BCP) that aligned with best practice guidelines. Our engagement focused on delivering a practical, time-boxed solution to meet these demands with minimal disruption to daily operations.
The Challenge
The organisation faced several challenges:
- Risk Identification and Impact Analysis: With operations dispersed over two manufacturing sites and a warehousing facility, it was essential to assess risks such as site loss, IT failures, supply chain disruptions, and equipment malfunctions.
- Practical Recovery Strategy: The client needed clear procedures to restore operations swiftly, ensuring minimal downtime and preserving critical service levels.
- Governance and Continuous Improvement: Establishing a framework that not only addressed immediate risks but also provided a foundation for ongoing resilience and operational improvement was a key priority.
Our Approach
We employed a structured project approach designed to be both straightforward and efficient:
- Information Collection: Initial data was gathered through a dedicated project manager, ensuring that relevant details were secured well in advance of key workshops.
- Remote Workshops: Two workshops were conducted with subject-matter experts and senior management. These sessions were crucial in mapping out the organisation’s risk profile and identifying potential disruption scenarios.
- Documentation and Iterative Feedback: Within two weeks of the final workshop, our team produced a "Good First Draft" of the Business Continuity Plan. A walkthrough session was then held to review the draft, followed by a defined 2‑week feedback period before the final version was delivered.
This time-boxed method allowed us to provide clear, actionable documentation without unnecessary scope creep, ensuring that the client could quickly take ownership of and refine their continuity framework.
Key Deliverables
The engagement resulted in a comprehensive Business Continuity Plan detailing:
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- An impact and risk assessment tailored to the client’s manufacturing and warehousing operations.
- Emergency response and incident management procedures.
- Recovery strategies outlining how to resume pre-agreed levels of service.
- A curated list of risk management improvements for ongoing operational resilience.
By addressing multiple scenarios—including loss of manufacturing sites, critical IT, supply chain issues, and equipment failures—the plan provided a solid foundation for managing both immediate and future disruptions.
Results and Benefits
The client now benefits from:
- A Clear, Step-by-Step Process: A straightforward approach that demystifies complex continuity challenges.
- Rapid and Cost-Effective Delivery: A practical plan was delivered within a defined timeline, reducing downtime and aligning with industry best practice.
- Enhanced Stakeholder Assurance: The robust framework has helped instil confidence among stakeholders and insurers, reinforcing the organisation’s preparedness.
The engagement not only met the immediate objectives but also empowered the client with a resilient and flexible system for ongoing risk management.
Client Feedback
"I was referred to Inoni by our insurance broker, and I found their approach and delivery to be very professional. My objectives were met, which has resulted in happy insurers."
Managing Director
Conclusion
By breaking down the Business Continuity Planning process into clear, manageable stages, our team delivered a practical solution for this independent packaging solutions provider. The structured engagement ensured that the client achieved a robust BCP with minimal disruption, providing a reliable foundation for both emergency response and long-term operational resilience.