How INONI helped our client gain the ISO 22301 Business Continuity accreditation.
Our client provides technology, Call Centre and other outsourced services to a large metropolitan City Council and many other public and private sector organizations, including highly visible and sensitive Government authorized services. Many demand high levels of security and integrity, often dealing with highly personal, sensitive and time-critical information. Recognizing this, in 2007, our client decided to embark on a business continuity management (BCM) programme to ensure its services could never suffer unacceptable disruption from any cause. In addition to everyday risks, the scenarios covered include the real and potentially catastrophic impacts arising from ‘standard’ insurable hazards such as fire and flood, and also from less obvious 21st century threats such as information loss or corruption, critical utility failure and terrorism.